Refund & Cancellation Policy

At Shuddhdoodh, we are committed to delivering fresh, pure, and high-quality milk to your doorstep every day.

To ensure transparency and trust, please review our refund and cancellation policy below.

1. Order Cancellation

1.1 Cancellation Before Delivery

• Orders can be cancelled up to 1 hour before the scheduled delivery time.
• Cancellations made within the allowed time will be fully refunded to your Shuddhdoodh wallet or original payment method (if applicable).

1.2 Cancellation After Milk is Dispatched

• Once the milk has been dispatched or delivered, cancellations cannot be accepted.
• Since milk is a fresh and perishable item, returning it is not possible.

2. Refund Eligibility

Refunds are provided only in the following cases:

2.1 Product Quality Issue

If the delivered milk is:

• Spoiled
• Leaking
• Damaged

Please report the issue within 2 hours of delivery with a clear photo/video, and we will issue a full refund or a replacement, as per your preference.

2.2 Double Payment / Technical Error

If you are charged twice or face a payment-related issue, the excess amount will be refunded within 5–7 working days.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Incorrect delivery address or customer unavailability.
• Cancellation after the cut-off time.
• Complaints raised after 2 hours of delivery.
• Product handled improperly after delivery.

4. How Refunds Are Processed

• Refunds are issued to your Shuddhdoodh Wallet or the original payment method.
• Refund timeline: 1–3 days for wallet refunds, 5–7 business days for bank/UPI refunds.

5. Contact & Support

If you have any concerns regarding delivery, quality, or payments, contact us:

• 📞 Customer Support: +917785070089
• 📧 Email: support@shuddhdoodh.com
• 📍 Working Hours: 8 AM – 10 PM